Frequently Asked Questions
Where are menus posted?
Menus are posted by the beginning of the month at FCPSnutrition.com. You can sign up to have these menus emailed to you. School menus are also posted in your child's cafeteria.
What do I do if I cannot afford to give my child money to purchase meals?
If you cannot provide money for your child to purchase meals, your family may qualify for Free or Reduced Price Meals. Information and applications can be found at FCPSnutrition.com or at your child's school. The application process is confidential. If your student qualifies for free or reduced price meals, it remains confidential so no other student or school staff member will know that a child is getting free meals, reduced price meals or pays full price for their meals when they purchase breakfast or lunch.
Can my child just buy milk?
Milk, either 1% white milk or fat free chocolate milk, can be purchased separately for $0.60. If a child receives free or reduced price meals, they MUST take a complete breakfast or lunch in order to get milk at no additional cost. If a child receives free or reduced price breakfast and lunch but decides they only wants milk and no meal, they will be charged $0.60 for the milk. Milk automatically comes with breakfast or lunch when your child gets a complete meal; however, a child can also choose to get a meal and refuse to take the milk.
What process does my child go through to get breakfast or lunch?
When your child arrives to the cafeteria for breakfast or lunch, they will enter the serving line area, they will select the food they want and move toward the cashier. Every student is assigned a PIN (a 4-5 digit code for elementary students or the student ID # for middle and high schools students) prior to their first day of school. The breakfast and lunch lines move quicker if students learn their PIN as soon as they are able; however, the cashier can look students up by classroom or last name if they are unsure of their PIN. Many students have funds already pre-loaded on their accounts so there may not be any cash exchanged at the cash register. If money is owed, the cashier will tell the student how much to pay and any change can either be given back to the student or placed on their account for the next meal or a la carte purchase. When the cashier is finished, they will dismiss the student to the cafeteria so the student can sit and eat.
What happens if my child forgets his or her lunch money?
If an elementary student forgets lunch money, FCPS will loan the child up to 3 meals total (breakfast or lunch). Lunch loans are not available to middle or high school students. To avoid this situation, parents/guardians may place money in their child's account by sending a cash or a check to the school cafeteria directly or by logging on to www.myschoolbucks.com. Please refer to the charge policy for additional information.
What happens if we have inclement weather?
When schools are delayed one or two hours, breakfast will be served.
When schools are delayed and then closed, and students have arrived to attend school-based daycare, the daycare is solely responsible for student meals.
FCPS has an inclement weather protocol if school is closed for 3 consecutive days due to inclement weather.
What happens if my check is returned for non-sufficient funds?
If a check that you have written to the school cafeteria as payment for your child’s meals is returned for any reason, the face amount of the check will be resubmitted electronically by Solveras/PAYTEK check recovery, along with a state-allowed fee.
When you pay for your child’s meals by check, you authorize FCPS Food and Nutrition Services department and Solveras/PAYTEK to electronically debit your bank account for the amount owed up to and including any additional fee allowed by law if the check is returned unpaid for any reason. Please contact Food and Nutrition Services if you have questions.
What if my child has a food allergy or special dietary restriction?
FCPS has procedures to accommodate children with sensitivities/disabilities. Parents must provide the school food service personnel with a signed statement from an approved medical professional. The from or statement should include all the following:
We will make substitutions for students who have an impairment that limits a major life activity, or are unable to consume a food item(s) for medical or other special dietary need reasons, with written medical authorization.
Children who require changes to the basic meal are required to provide written documentation from a licensed physician or medical caregiver stating the modification that needs to be made. Please contact Food and Nutrition Services if you have questions.
USDA Non-Discrimination Statement
In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, disability, age, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.
Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.
To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at: http://www.ascr.usda.gov/complaint_filing_cust.html, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:
(1) mail: U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410;
This institution is an equal opportunity provider.
MSDE Non-Discrimination Statement
The Maryland State Department of Education does not discriminate on the basis of age, ancestry/national origin, color, disability, gender identity/expression, marital status, race, religion, sex, or sexual orientation in matters affecting employment or in providing access to programs and activities and provides equal access to the Boy Scouts and other designated youth groups.
For Inquiries related to Department policy, please contact:
Agency Equity Officer
Equity Assurance & Compliance Office
Office of the Deputy State Superintendent for Finance and Administration
Maryland State Department of Education
200 West Baltimore Street, Baltimore, MD 21201-2595
410-767-0426 - Voice
410-767-0431 - Fax
410-333-6442 - TTY/TDD
USDA Civil Rights website: http://www.fns.usda.gov/civil-rights